Refund policy

Return & Refund Policy

At YAZA, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may request a return or exchange under the conditions below.

1. Return & Exchange Period

You may request a return or exchange within **14 days of receiving your order**.

2. Eligibility

To be eligible for a return or exchange:

* The item must be unused and unworn.
* The item must be in its original condition.
* The original tags must still be attached.
* The item must be returned in its original packaging.
* The item must not show any signs of washing, damage, stains, perfume or alteration.

3. Exchanges

We accept exchanges for a different size or color, subject to availability.

If the requested size or color is unavailable, we will offer an alternative solution.

4. Personalized & Embroidered Products

Personalized or embroidered products are not eligible for return or exchange, unless the item is defective or was made incorrectly by YAZA.

5. Sale Items

Products purchased during a sale or special promotion may be subject to specific return or exchange conditions stated at the time of purchase.

6. Return Shipping

For returns or exchanges due to a change of mind or incorrect size selection, the return shipping cost is the customer's responsibility.

If the item received is defective, damaged or incorrect, YAZA will cover the applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned item, we will confirm whether the return is approved.

Approved refunds will be processed using the original payment method, where applicable.

The time required for the refund to appear may depend on the payment method and financial institution.

8. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number and photos of the item.

We will review the issue and provide an appropriate solution.

9. How to Request a Return or Exchange

To request a return or exchange, please contact us through our **Contact Us** page or using the contact details provided on our website.

Please include:

* Your order number
* The item you wish to return or exchange
* The reason for the request
* Photos, if applicable

10. Contact

For any questions regarding returns or refunds, please contact YAZA through our Contact Us page.

**Last updated: September 2026**